Bet365 Privacy Policy

Bet365 collects and processes personal data to provide its services effectively, fulfil regulatory obligations, and maintain account security for all users.

Categories of Personal Data Collected

The following types of personal information may be collected during registration, verification, or use of the platform:

• Full name and date of birth
• Residential address and contact details
• Government-issued identity documents (such as Aadhaar card, PAN card, or passport)
• Financial information, including bank account or payment method details
• Transactional records, including deposits, withdrawals, and betting activity
• Device information, IP address, and browsing behaviour on the platform

Purpose of Data Collection

Personal data is collected for the following purposes:

• Creating and managing user accounts
• Verifying identity in accordance with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements
• Processing financial transactions securely
• Providing customer support and resolving disputes
• Fulfilling legal and regulatory obligations applicable in India
• Improving platform performance and user experience

Technical and Organisational Protection Measures

Bet365 applies robust security measures to safeguard personal data from unauthorised access, disclosure, or loss:

• Encryption of data during transmission and storage
• Restricted internal access on a need-to-know basis
• Regular security audits and vulnerability assessments
• Secure data storage systems compliant with international standards

User Rights

All users have the following rights concerning their personal data:

• Right to Access: Users may request a copy of the personal information held about them.
• Right to Correction: Users may request the correction of inaccurate or incomplete data.
• Right to Deletion: Users may request the deletion of their personal data, subject to legal retention obligations.
• Right to Withdraw Consent: Users may withdraw consent for data processing where processing is based on consent.

Compliance with Indian Laws

The collection and processing of personal data by Bet365 is conducted in accordance with applicable Indian legislation, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023. All data handling practices are reviewed periodically to ensure ongoing legal compliance.

Personal data collected through Bet365 is used solely for lawful, defined purposes. The platform does not process personal information in ways that are incompatible with those stated at the time of collection.

How Personal Information Is Used

• Account Services: To create, maintain, and support user accounts, including identity verification and account security.
• Transaction Processing: To facilitate deposits, withdrawals, and all financial activity on the platform in a secure manner.
• Service Improvement: To analyse platform performance, identify technical issues, and enhance the overall user experience.
• Marketing Communications: With user consent, to send relevant promotions, updates, and product information. Users may opt out of marketing communications at any time.
• Analytics: To study usage patterns across the platform, enabling data-driven decisions that improve service delivery.
• Regulatory Compliance: To meet obligations under Indian law and applicable international regulations, including AML, KYC, and responsible gambling requirements.

Principles of Data Processing

All data processing activities are conducted on the following principles:

• Lawfulness: Processing is carried out only where a valid legal basis exists.
• Transparency: Users are informed of the purposes for which their data is used.
• Data Minimisation: Only the information necessary for the stated purpose is collected.
• Accuracy: Reasonable steps are taken to keep personal data accurate and up to date.
• Storage Limitation: Personal data is retained only for as long as required by law or operational necessity.
• Integrity and Confidentiality: Data is protected against unauthorised access, loss, or destruction at all times.

Users of Bet365 have the right to access, review, and manage the personal data held about them. The platform supports this right through clearly defined procedures.

Accessing Personal Data

Users may submit a formal request to access the personal information held on their account. Such requests are handled within a reasonable timeframe and in accordance with applicable legal requirements. Verification of identity may be required before access is granted, to protect against unauthorised disclosure.

Correcting Personal Data

If any personal information on record is found to be inaccurate or outdated, users may request a correction through the account settings or by contacting customer support. Bet365 will take prompt action to update the relevant records upon verification of the change.

Deleting Personal Data

Users may request the deletion of their personal data. Such requests will be processed subject to the following conditions:

• Legal retention periods must be observed. Certain data may be retained for a defined period as required by Indian law, AML regulations, or dispute resolution processes.
• Data directly linked to unresolved financial transactions or ongoing investigations cannot be deleted until those matters are concluded.

Consent to Security and Payment Data Processing

By using Bet365, users acknowledge and consent to the following:

• The platform may conduct security checks using personal information to verify identity and prevent fraud.
• Payment information may be shared with authorised payment service providers and financial institutions solely for the purpose of processing transactions.
• Such sharing is governed by confidentiality agreements and carried out in accordance with applicable data protection standards.

Bet365 is an online gaming and sports wagering platform intended exclusively for individuals who are 18 years of age or older. Access to the platform by minors is strictly prohibited.

Age Restriction Policy

• The platform does not knowingly collect personal data from individuals under the age of 18.
• All users are required to confirm their age during the registration process.
• Document-based age verification may be requested as part of the standard KYC process.

Limitations of Age Verification

Bet365 acknowledges that it is not always possible to independently confirm a user’s age without the submission of valid identity documents. Users are expected to provide accurate information during registration. Where there is reasonable suspicion that an account belongs to a minor, the account may be suspended pending verification.

Parental or Guardian Requests

If a parent or legal guardian becomes aware that a minor has registered on the platform and provided personal data, they may contact Bet365 to request the deletion of that information. Upon receipt of such a request, the platform will:

• Verify the nature of the request and the relationship of the requester to the minor
• Suspend the relevant account immediately pending review
• Delete all personal data associated with the account, subject to any mandatory legal retention requirements

Parents and guardians are encouraged to use appropriate parental controls and monitoring tools to prevent minors from accessing online gaming platforms.

In the course of operating its platform, Bet365 may transfer personal data to countries other than India, where Bet365 group entities, technology partners, or service providers are based.

Scope of International Transfers

Personal information may be processed in jurisdictions outside India, including but not limited to the United Kingdom, Malta, Gibraltar, and other countries where Bet365 operates or maintains business relationships. Such transfers are conducted when necessary for:

• Account management and customer support
• Payment processing and fraud prevention
• Regulatory reporting and compliance
• Technical infrastructure and platform operations

User Consent

By registering on and continuing to use the Bet365 platform, users provide their informed consent to the international transfer and processing of their personal data as described in this policy.

Confidentiality and Data Protection Standards

Bet365 takes reasonable steps to ensure that all partners and service providers receiving personal data maintain appropriate data protection standards. This includes:

• Contractual obligations requiring data confidentiality and security
• Use of standard data transfer agreements where required by law
• Restriction of data sharing to parties with a legitimate and defined purpose

Personal data transferred internationally is afforded the same level of protection as data held within India, consistent with Bet365’s obligations under applicable law.

This Legal Disclaimer forms part of the Bet365 Privacy Policy and applies to all users who have accepted, signed, or otherwise indicated their agreement to the terms set out in this document.

Scope and Effect

The provisions of this disclaimer may modify, limit, or otherwise affect the scope and application of certain rules and obligations described elsewhere in this Privacy Policy. Users are advised to read this section carefully in conjunction with the full document.

Applicability

This disclaimer applies from the moment a user:

• Completes the registration process and agrees to the Privacy Policy
• Electronically accepts the terms of this policy through the platform interface
• Accesses or continues to use the platform following any updates to this policy

Limitation of Liability

Bet365 shall not be held liable for any loss or consequence arising from:

• The user’s failure to read or understand the terms of this Privacy Policy
• Inaccurate personal information submitted by the user
• Actions taken in reliance on outdated versions of this document
• Unauthorised access to a user’s account due to the user’s own failure to maintain credential security

This disclaimer does not affect any statutory rights that users may have under applicable Indian law. Where any provision of this disclaimer conflicts with applicable legislation, the legislative provision shall prevail.

Cookies are small text files placed on a user’s device when they visit a website. Bet365 uses cookies to improve the functionality of its platform and to better understand how users interact with its services.

Purpose of Cookies

Cookies are used on the platform for the following purposes:

• Statistical Analysis: To collect anonymous data on site traffic, page visits, and user engagement, which helps assess platform performance.
• Behavioural Analysis: To understand how users navigate the platform, including which features are most frequently used.
• Personalisation: To remember user preferences and settings, enabling a more tailored browsing experience on return visits.
• Site Improvement: To identify areas of the platform that may require technical or functional enhancements.

Types of Cookies Used

Cookie Retention Period

Cookies placed by Bet365 are retained for a maximum period of one year, after which they expire and are removed from the user’s device automatically. Users may also delete cookies manually through their browser settings at any time.

Managing Cookie Preferences

Users have the ability to control cookie settings through their browser. Disabling certain types of cookies may affect the functionality of the platform. Essential cookies cannot be disabled without impacting the core services provided.

By accessing and using the Bet365 platform, users confirm that they have read, understood, and fully accepted the terms set out in this Privacy Policy.

Binding Nature of Acceptance

• Use of the platform constitutes acceptance of this Privacy Policy in its entirety.
• Users who do not agree with any provision of this policy are advised to discontinue use of the platform.
• Continued use of the platform following any revisions to this document constitutes acceptance of the updated terms.

Current Version

The version of the Privacy Policy published on this page at any given time is the current and governing version. In the event of any inconsistency between this version and any prior version, the terms of the most recently published version shall take precedence.

Policy Updates

Bet365 reserves the right to amend this Privacy Policy at any time in response to changes in law, regulatory requirements, or operational practices. Users are encouraged to review this page periodically to remain informed of any updates. Where changes are material, Bet365 may notify users through the platform or via registered contact details.

Bet365 may share personal data with third parties under defined and lawful circumstances. Such sharing is carried out in a transparent manner and is limited to what is necessary for the stated purpose.

Circumstances Under Which Data May Be Shared

Personal information may be disclosed to third parties in the following situations:

• Legal Obligations: Where disclosure is required by Indian law, a court order, or a regulatory authority.
• Dispute Resolution: Where sharing of information is necessary to investigate, prevent, or resolve a dispute involving the user’s account.
• Contractual Arrangements: Where third-party service providers require access to personal data to deliver services on behalf of Bet365, such as payment processing, KYC verification, or fraud prevention.

Transparency Regarding Third Parties

• Where a list of third-party data recipients is maintained and published on the platform, users may refer to it for details.
• Where specific recipients are not individually listed, users will be informed of the category, purpose, and scope of data sharing relevant to their account or the services they use.

User Consent

By providing personal information and using the Bet365 platform, users consent to the sharing of that data with third parties in the circumstances described above. This consent is obtained at the time of registration and reaffirmed through continued use of the platform.

All third parties that receive personal data from Bet365 are contractually obligated to maintain confidentiality and to use the data solely for the purposes for which it was shared.

The Bet365 platform may contain hyperlinks to third-party websites that are not owned, controlled, or operated by Bet365. These links are provided for informational or convenience purposes only.

External Website Privacy Policies

• Each third-party website operates under its own privacy policy and data protection practices.
• Bet365 does not review, endorse, or accept responsibility for the privacy policies or data handling practices of any external websites.
• Users who follow links to external sites are subject to the terms and privacy policies of those sites.

Limitation of Responsibility

Bet365 is not responsible for:

• The collection, use, or disclosure of personal data by third-party websites
• Any consequences arising from a user’s interaction with an external website
• The accuracy, legality, or content of information found on linked external sites

User Caution

Users are advised to exercise caution when navigating away from the Bet365 platform. Before submitting any personal information on an external website, users are encouraged to review the privacy policy of that site. Bet365 recommends that users verify the legitimacy and security credentials of any third-party platform before engaging with it.