Responsible Gaming

All forms of gambling involve the risk of financial loss. There is no guaranteed outcome, and no strategy eliminates this risk entirely. Responsible gaming is about making informed choices and maintaining control over how you play.

Bet365 encourages every player to approach gambling as a form of entertainment, not a source of income. Below are the core principles that support safe and balanced play:

• Set a budget before you play. Decide in advance how much you are comfortable spending, and do not exceed that amount.
• Use deposit limits. Bet365 allows you to set daily, weekly, or monthly deposit limits directly from your account settings.
• Take regular breaks. Continuous play can cloud judgement. Use the session time reminders available on the platform.
• Never chase losses. Trying to recover lost money by placing more bets often leads to greater financial harm.
• Play with money you can afford to lose. Do not use funds set aside for essential expenses such as rent, food, or bills.
• Keep gambling separate from your emotions. Avoid betting when you are stressed, upset, or under the influence of substances.
• Monitor your activity. Review your betting history regularly to stay aware of your spending patterns.
• Use self-exclusion if needed. If you feel you need a break, self-exclusion tools are available to restrict access to your account for a chosen period.

These steps help protect your financial and emotional wellbeing while allowing you to enjoy gambling responsibly.

Gambling addiction is a recognised condition that can develop gradually. Early identification of warning signs is important for getting the right support in time.

The following indicators may suggest that gambling has become a problem:

• Spending more money on betting than originally planned, repeatedly
• Feeling a strong urge to gamble even when you intend to stop
• Borrowing money or selling possessions to fund gambling
• Neglecting work, studies, or family responsibilities due to gambling
• Feeling restless, anxious, or irritable when not able to place bets
• Hiding your gambling activity from friends or family members
• Continuing to gamble despite consistent financial losses
• Using gambling as a way to cope with stress, depression, or other personal difficulties
• Losing interest in hobbies or activities you previously enjoyed
• Making repeated unsuccessful attempts to reduce or stop gambling

If you identify with several of these signs, it is advisable to seek professional support. Gambling addiction is a serious condition and, like other behavioural disorders, it responds well to timely intervention.

Addressing a gambling problem requires a clear plan and the right tools. Bet365 offers a range of features to help you take back control of your betting behaviour.

Here are practical steps and platform tools that can support your recovery:

• Set deposit limits. Use the responsible gaming section in your account to cap the amount you can deposit over a set period.
• Activate session time limits. Define a maximum duration for each gambling session so you are reminded when it is time to stop.
• Use the cooling-off period. A short break from gambling, such as one day, one week, or one month, can help you regain perspective.
• Apply for self-exclusion. If you need a longer break, self-exclusion removes your access to the platform for a defined period.
• Request account closure. If self-exclusion is not sufficient, you can request a permanent account closure through customer support.
• Speak to someone you trust. Sharing your concerns with a family member or close friend can provide both emotional relief and accountability.
• Seek professional counselling. Therapists who specialise in behavioural addiction can provide structured support tailored to your situation.
• Contact a helpline. Dedicated gambling support organisations offer confidential advice and referral services.
• Avoid high-risk environments. Limit your exposure to gambling-related advertisements, apps, and social groups that may trigger the urge to bet.
• Focus on alternative activities. Replacing gambling time with exercise, social activities, or creative pursuits helps reduce dependency over time.

Support for gambling addiction is available from several organisations operating in India. Reaching out to a professional service is a positive and courageous step.

The following organisations can provide confidential guidance and assistance:

• iCall (Tata Institute of Social Sciences): A mental health helpline offering counselling for behavioural issues, including gambling. Helpline: 9152987821. Website: icallhelpline.org
• Vandrevala Foundation: Provides 24/7 mental health support in India. Helpline: 1860-2662-345 or 1800-2333-330 (toll free). Website: vandrevalafoundation.com
• NIMHANS (National Institute of Mental Health and Neuro Sciences): A leading psychiatric institution in Bengaluru offering assessment and treatment for addictive behaviours. Website: nimhans.ac.in
• Gamblers Anonymous India: A peer support fellowship for individuals affected by compulsive gambling. Website: gamblersanonymous.org
• iQuit (National Tobacco Quitline): Provides behavioural change support that can be relevant for those dealing with multiple addictive behaviours. Helpline: 1800-112-356
• Fortis Stress Helpline: Offers emotional and psychological support for individuals in crisis. Helpline: 8376804102

All services listed above offer confidential support. Your privacy is fully protected when you contact these organisations.

If you are concerned about your gambling habits, the Bet365 support team is available to assist you. You can reach out at any time to request account controls, ask questions about responsible gaming tools, or discuss self-exclusion options.

The following contact channels are available to players in India:

• Live Chat: Available directly on the Bet365 website and mobile application. Connect with a support agent in real time through the Help section.
• Email: Send a written query to the Bet365 customer support team via the contact form available in the Help Centre.
• Help Centre: Access a comprehensive library of articles on responsible gaming, account controls, and self-exclusion through the Bet365 Help Centre online.

All enquiries related to responsible gaming are treated with full confidentiality. The support team is trained to handle sensitive concerns with care and without judgement.